Frequently Asked Questions
ABOUT EMEGABOX
Online store specializing in Techancy brand technology products and accessories.
Our warehouse and operations are located in Portugal.
Yes, all products are original.
ACCOUNTS
Yes, you need to create an account.
Click on Register/Account and enter your email and password.
Use the 'Forgot my password' option.
Yes, in the account area.
Order history, tracking, and faster checkout.
ORDERS
Create an account, add products to your cart, and complete checkout.
Yes, by email.
Only before shipping.
Only before processing.
Payment failure or lack of stock.
SHIPPING
From our warehouse in Portugal.
For most countries in Europe.
Portugal 1–2 days, Spain 2–4 days, EU 3–7 days.
GLS, DPD, UPS and European partners.
You will receive tracking information by email.
DELIVERY PROBLEMS
The carrier may attempt a new delivery.
Contact customer support.
Take photos and contact us.
Contact us quickly.
PAYMENTS
Processed by Shopify's secure system.
Yes, with secure encryption.
Yes, when applicable.
No.
RETURNS
Yes, according to European legislation.
Please contact support with photos.
5–10 business days after verification.
It depends on the reason.
PRODUCTS
Yes, the original Techancy.
Yes.
Yes.
In most cases, yes.
PRIVACY
We comply with GDPR.
Only with necessary partners.
CUSTOMER SUPPORT
info@emegabox.com
We try to respond as quickly as possible.