Shipping policy

Shipping and Tax Policy

We want to ensure that you receive your orders quickly, securely and efficiently. This Shipping and Tax Policy outlines our process for order preparation, dispatch and delivery, as well as our practices regarding costs and taxes.

1. Processing Time

Most orders are processed and dispatched within 1 to 2 working days of payment confirmation.

Orders placed after 2.00 pm, at weekends or on public holidays will be processed on the next working day.

All times are based on Lisbon (Portugal) time.

For security reasons, we may carry out additional checks on some orders, which may cause slight delays.

We reserve the right to make partial shipments, without prejudice to the obligation to pay the full amount of the order.

2. Shipping Options and Costs

We offer different shipping options within Europe.

Shipping costs are calculated automatically at checkout, based on:

• destination
• weight/volume
• selected shipping method

The final shipping cost will be displayed before the purchase is completed.

3. Order Tracking

Once the order has been dispatched, a tracking number will be provided.

You can track your order online and will receive email updates on the delivery status and estimated delivery date.

4. Delivery Issues

If there is a problem with delivery, please contact us as soon as possible via:

📧 info@emegabox.com

We will work with the carrier to resolve the situation as quickly as possible.

5. Shipping Restrictions

We currently ship to most countries in the European Union.

Some destinations may be temporarily unavailable. For further information, please visit our website or contact us.

6. Transfer of Risk

All products are shipped under a contract of carriage.

The risk of loss or damage is transferred to the customer upon delivery of the order to the carrier.

Legal Notice

This policy is for information purposes only and does not replace legal advice.

We recommend consulting a qualified professional to ensure compliance with applicable legislation.